Are you ready to challenge your limits and make a real impact?
At Coinbase, we're driven by our mission to enhance economic freedom worldwide. As we develop our innovative onchain platform, we are building the foundations of the future global financial system. This is a significant opportunity that requires us to perform at our best every single day.
We are on the lookout for a unique individual—someone who shares our enthusiasm for cryptocurrency and blockchain technology and is passionate about transforming the financial landscape. We want a team player who thrives under pressure, has a growth mindset, seeks constructive feedback, and eagerly tackles the company’s most complex challenges.
Our culture is intense, but for those who aspire to create the future in collaboration with top-tier professionals, this is the ideal environment.
While many roles at Coinbase support remote working, we emphasize the importance of in-person interactions throughout the year. We hold multiple team and company-wide offsites annually to enhance collaboration, connection, and alignment, and participation is both expected and encouraged.
As a Customer Success Concierge at Coinbase, you will be the go-to expert for our products, delivering exceptional service and support to our most valued clients. Join a high-performing team dedicated to ensuring that our customers have an outstanding experience.
Responsibilities:
Act as the primary point of contact and relationship manager for select high-value customers.
Deliver exceptional customer experiences through effective management of stakeholders, tasks, and decisive prioritization.
Resolve requests by collaborating with teams of specialists to ensure customer satisfaction.
Approach critical customer issues with an investigative mindset to identify root causes.
Advocate for customers across various teams to drive meaningful improvements.
Communicate clearly with both internal and external partners to align on solutions and achieve results.
Onboard new customers, helping them understand how to set up, secure, fund, and start using their accounts based on their individual goals.
Proactively monitor customer accounts for potential issues and provide timely resolutions.
Introduce customers to new features and products that may benefit them.
Educate clients on available benefits, such as staking and Coinbase One.
Anticipate customer needs to simplify their experience, decrease friction, and build trust in Coinbase.
Provide multi-channel (phone, messaging, email) support by investigating, troubleshooting, and resolving trading-related issues for customers.
Qualifications:
FINRA Series 7 & 63 licenses (note: initial sponsorship for these licenses is not available).
Driven by Coinbase's mission to enhance customer experience and foster product adoption.
Minimum of 2+ years of experience in customer service or support roles within financial services in a fast-paced setting.
Strong understanding of the financial services sector and securities trading.
Adaptable and flexible in response to the dynamic needs of a high-growth organization.
Excellent communication and relationship management skills, with a passion for helping customers successfully navigate Coinbase products.
Preferred Qualifications:
FINRA Series 3, 4, 65, or 66 licenses.
Knowledge of cryptocurrency and familiarity with Coinbase products.
Experience with Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.
Please note: We are currently targeting candidates based in Orlando, FL, but we welcome discussions with exceptional talent from other locations!
Job ID: G2876
Pay Transparency Notice: Based on your work location, the target salary for this role ranges from $40.01 to $47.07 USD per hour. Full-time offers from Coinbase include eligibility for bonuses, stock options, and comprehensive benefits including medical, dental, vision, and 401(k).
Equal Opportunity Commitment: Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected category as per applicable law. Coinbase also respects applicants with criminal histories in accordance with federal, state, and local laws.
For individuals with disabilities, we are dedicated to providing reasonable accommodations during the application process. If you need assistance, please reach out to our accommodations team.
Global Data Privacy Notice: In alignment with GDPR and CCPA, we manage applicant data with care. More information detailing our data handling practices for job candidates is available upon request.
AI Disclosure: Coinbase is testing AI tools for initial screening interviews. Such tools engage in simulated conversational scenarios. Human recruiters will evaluate your responses for qualification assessment.
Your future starts here—apply now!