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Employee Relations Investigator

Irving, Texas
Job Type
2 Jan 2022
Support Center - Irving

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits

CT and CO only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO & CT only

Under the leadership of the Employee Relations Director serves as a strategic partner to the Zone HR Directors and field HR team by ensuring that all employee relations concerns are addressed in an expedient and objective manner so as to reduce negative impact on overall TM engagement, morale, and culture.

Major Activities


Responsible for supporting Employee Relations function throughout the organization, with a primary focus on investigating Employee Relations concerns and acting as a resource to field HR Operations for Employee Relations.

  • Investigates Employee Relations concerns including but not limited to the categories of Harassment, Discrimination, Wage/ Hours and/or Retaliation which are received through HR, field management, letters to leadership or employee ethics hotline within assigned Divisions.
  • Provides timely investigation summaries and ensures closeout of all completed investigations.
  • Analyze and evaluates employee relations trends and provides actionable feedback to the Manager of Employee Relations Director of Team Member Experience, and Zone HR Partners.
  • Communicates regularly with Manager of Employee Relations regarding pending investigations to provide status updates.
  • Assist in coaching managers in regards to Employee Relations for all completed investigations, as needed in partnership with division HR Director and HR Generalist.
  • Partners with Division HR Director to provide counsel and facilitate prompt and effective resolution of workplace conflict in order to address issues in a manner consistent with company policies and procedures.
  • Advises Division HR Director of employee relations concerns/investigations as they arise in their respective divisions.
  • Maintains accurate, confidential records regarding all investigations via the use of Ethics Point database.
  • Partner with internal legal department in conducting investigations, researching policies/ practices, creating and gathering appropriate documentation, and making recommendations.

Culture Champion

  • Interacts with field HR Partners to ensure a high level of employee satisfaction and engagement.
  • Develops effective relationships with business partners to promote good employee relations throughout the organization.
  • Participates in projects performed by the Employee Relations department, as necessary.
  • Supports other Employee Relations investigators in times of high-volume case load.
  • Consults on process improvement where appropriate.

Minimum Education

  • Minimum of Bachelor's degree and/or 5-7 years' experience in Employee Relations, Human Resources or Employment Investigations (harassment, discrimination, leave, accommodations, etc.…), employment law, disciplinary actions

Minimum Special Certifications or Technical Skills

  • Proficient in use of MS Office, HRIS (Oracle, Workday or PeopleSoft preferred) and Talent Management Systems

Minimum Type of Experience the Job Requires

  • Performance management (including Performance Improvement Plans and Coaching plans), policy interpretation, conducting investigations, difficult conversations and deescalating situations.


  • Must be able to travel as needed within North America
  • Ability to offer objective recommendations on hiring, firing, promoting or team member status changes to the field operations team
  • Work Schedule can vary due to business needs.
  • Demonstrated ability to work independently, with excellent time management skills
  • Strong attention to detail and the ability to analyze and interpret facts
  • Excellent verbal and written skills, with the ability to communicate effectively with all levels of business partners throughout the organization
  • Ability to keep and securely maintain confidential records and information
  • Ability to use independent judgment to make decisions

Preferred Special Certifications or Technical Skills

  • Investigations training preferred (Wicklander Certification or equivalent
  • PHR/SPHR or SHRM-CP/SHRM-SCP preferred
  • Paralegal Certification a plus

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

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  • Job Reference: 462786544-2
  • Date Posted: 2 January 2022
  • Recruiter: Michaels
  • Location: Irving, Texas
  • Salary: On Application
  • Sector: HR / Recruitment
  • Job Type: Permanent