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Help Desk User Support Admin

Location
Houston, Texas
Job Type
Permanent
Posted
2 Jan 2022

Help Desk User Support Admin

About the Company and Opportunity:

  • Our client is an international firm that spans across the energy sector. It is involved in Exploration & Production, Refining & Chemicals, Crude Oil and Refined Products among a host of other segments.
  • This organization provides services to the world's major and independent oil companies.
  • Why work here:
    • Progressive firm that believes in sharing technical expertise and developing future energy professionals.
    • This organization strives to make sure that it is a place where everyone's perspective is valued.

Overview of the Help Desk User Support Admin role:

  • Assign help desk tickets to correct individual
  • Follow-up on service request
  • Communicate with end users over the phone and via email
  • Document help desk request
  • Manage changes
  • Route escalations
  • Customer service

Preferred Qualifications for the Help Desk User Support Admin:

  • 2+ years of Help Desk or technical background
  • Great customer service
  • MS Excel - Intermediate
  • Strong attention to detail
  • Ability to handle a fast paced environment
  • Great communication and follow-through

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Details

  • Job Reference: 462782620-2
  • Date Posted: 2 January 2022
  • Recruiter: CREATIVE FINANCIAL STAFFING LLC
  • Location: Houston, Texas
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent