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Onsite Support Lead. Job in Channahon Top Essex Careers

Location
Channahon, Illinois
Posted
6 Feb 2026
  • Lead a team of desktop engineers (~20 across different Sites) in handling all operational / escalation issues and all incidents
  • Understanding of daily operations and delivery processes
  • Strong understanding of AMDB and CMDB architecture
  • IT Stockroom Management, Operational variance
  • Monitor teams assigned projects to ensure they are completed on time.
  • Able to execute all assigned projects quickly and efficiently with a sense of urgency.
  • Responds to customer inquiries regarding technical issues and management of escalations.
  • Handle customers complaints and ensure customer satisfaction during closure.
  • Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
  • Perform monthly operation review & trend analysis.
  • Support of onsite and offsite meetings.
  • Manage stockroom activities
  • Collecting and analyzing historical data using statistical tools
  • Working with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports.
  • Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)
  • Ownership of multiple sites
  • Create and execute project work plans and revision as appropriate to meet changing needs and requirements.
  • Identify resources needed and assign individual responsibilities.
  • Manage day-to-day operational aspects of a project and scope.
  • Reviews deliverable prepared by team before passing on to client.
  • Identify resources needed and assign individual responsibilities.
  • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
  • Establish metrics to measure efficient use of existing systems and resources
  • Activity Monitor team performance to ensure service levels and expectations are being met
  • Provide leadership/support to ensure projects are staffed appropriately and timelines are met * Manage staff of engineers including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to ensure business needs are met.
  • Work closely with field services staff to ensure proper escalation of technology issues


Salary Range $70,000-$80,000 year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Details

  • Job Reference: 2608031017-2
  • Date Posted: 6 February 2026
  • Recruiter: TATA Consultancy Services
  • Location: Channahon, Illinois
  • Salary: On Application