Pool Office Staff. Job in Lancaster Top Essex Careers

Job Title: Pool Office Staff

Department: Parks and Recreation

Reports To: Pool Manager

Supervisory Responsibilities: No

Classification: Part-Time, Seasonal; Non-Exempt

Driving Status: No

Work Environment: Pool Office

Summary

Consistently provide friendly and courteous customer service to all pool patrons.

Position runs May-September with hours from 8am-10 pm every day of the week.

Essential functions

1. Utilize guest management software to check guests into the pool and process daily admission sales of credit card transactions.

1. Control facility access for a pool facility; limit entrance privileges to paid customers and season pass holders.

1. Assist pool patrons with questions, requests, and complaints.

1. Use the pool intercom system to make announcements as needed.

1. Interface with emergency services as needed.

1. Attendance at pre-season training on May 20th from 4-7 pm.

Related functions

1. Assist with swim team special event functions.

Physical Requirements

• Ability to demonstrate physical fitness to include frequent light to occasional heavy lifting (up to 30 lbs.) standing, and walking for long periods of time, bending, pushing, and pulling.

• Able to stand, sit and walk for extended periods of time and intermittently.

• Ability to reach with hands and arms, push items overhead, occasionally stoop, kneel, or crouch.

• Ability to talk, hear, and see.

Competencies

• Ability to communicate township/department policies, rules, and regulations to all that use the facility.

• Ability to demonstrate flexibility in work habits to meet ever-changing schedule requirements.

• Ability to show initiative in all situations.

Skills

1. Basic mathematical skills

Abilities

1. Ability to demonstrate tact and patience when dealing with customers.

1. Ability to effectively deliver high level customer service, both over the phone and in-person.

Preferred Education and Experience

1. Prior payment processing experience

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.