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Productivity Performance Analyst

Newcastle Upon Tyne
Job Type
6 Nov 2021

Productivity Performance Analyst
£32,297 - £34,188

As a Productivity Performance Analyst, you will develop and monitor performance measurement frameworks such as KPI's, objectives and other operational needs. You will be responsible for the development and implementation of performance metrics to advance operational efficiency, as well as assessing and recommending improvements of current operational programmes to the Customer Operations Manager.

Main duties and responsibilities;

  • Responsible for identifying areas of improvements and concerns in operational areas and provide appropriate strategies for resolution to the Customer Operations Manager
  • Responsible for the growth and implementation of performance metrics to improve operational efficiency
  • Responsible for the analysis of operational problems to identify the root causes and recommend corrective actions
  • Monitor operational performance metrics and provide Customer Operations Manager with detailed performance management data to support bonus/incentives schemes
  • Review operational incidents/activity to identify areas of improvements and integrate best practice standards across all operational shifts
  • Requirements;
  • Lean/Six Sigma & Root Cause Analysis (RCA) experience desirable but not compulsory
  • Bachelor's degree or equivalent in a business-related subject or suitable experience in a similar role
  • Strong IT skills to produce detailed reports, dashboards and graphs
  • Working knowledge of performance metric analysis and reporting
  • Strong networking skills and an ability to achieve outcomes. A team player who contributes beyond the immediate functional responsibility
  • Local Government Defined Salary Pension Scheme
  • 25 days annual leave plus 8 days bank holidays
  • Other benefits include access to our Employee Assistance Programme, Cycle to Work scheme and Reward Me Now App offering discounts and offers on purchases at many UK retailers.
  • Free parking
  • Onsite Gym
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  • Job Reference: 416231970-2
  • Date Posted: 6 November 2021
  • Recruiter: Pertemps
  • Location: Newcastle Upon Tyne
  • Salary: On Application
  • Job Type: Permanent