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Service Delivery Associate. Job in United Kingdom Top Essex Careers

United Kingdom
Job Type
6 Nov 2021
Who are we?

Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km's of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We have a unique opportunity to join our team in Reading as a Service Delivery Associate. Working within the Wholesale Service Desk team, you will provide essential support to Thames Water Wholesale's customers.

The successful candidate will be confident in both verbal and written communication, with well-developed interpersonal skills. You will have strong problem-solving abilities in a customer-facing environment and will have important characteristics to deliver this, such as effective listening skills and an appropriate tone when engaging with customers.
  • Provide excellent customer experience to the required standards of Thames Water
  • Contribute to the team's success by demonstrating Thames Water values, sharing knowledge with fellow associates, and developing best practices for delivering to Wholesale customers
  • Carry out accurate work that complies with Wholesale Service Desk processes, market requirements, and regulatory requirements, meeting agreed to performance targets
  • Identify opportunities to optimise best practices through minimizing operating cost and regulatory/market risk
We're looking for you to:
  • Be fully proficient in using MS Office and adept in learning new software
  • Possess confident numeracy skills
  • Previous experience in a customer-facing role is desirable
  • Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it the first time
  • Have excellent communication and interpersonal skills, to clearly interact with our customers
  • Work accurately and flexibly within a busy team
  • Deliver exceptional customer service through an enthusiastic and positive approach
What's in it for you?

The UK water industry is rapidly evolving. As of 2017, the first step-change to the industry took place where all business customers had a choice of water and waste-water retail supplier. Thames Water and the wider industry responded to this challenge by becoming more market-focused and implementing innovative changes to enable this competitive choice.

Wholesale Market Services sits within the core of Thames Water's business, and is at the heart of the area that is required to facilitate the delivery of our business's new market obligations. We operate on behalf of Thames Water Wholesale Water and Wastewater to enable the sale of services to all companies licensed to operate in the water markets, this equates to over £400m of revenue that is managed within the team.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
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  • Job Reference: 416231935-2
  • Date Posted: 6 November 2021
  • Recruiter: Pertemps
  • Location: United Kingdom
  • Salary: On Application
  • Job Type: Permanent